Over the past few weeks we have had to change our approach to patient interactions as we try to meet the needs of our patients while also promoting social distancing. With our offices currently closed for in-office appointments, we have begun offering online video appointments for consultation and follow-up appointments. So far we have a had a lot of patients take advantage of online video appointments, however we have had a number of patients ask us if they are worth doing or if they should just wait until they can come into the office. While in an ideal world we would prefer in-office appointments, there is a lot of value to conducting an online appointment for the time being. Especially, as we are offering patients that take advantage of the online appointment the option to still come in for an in-person follow-up appointment once our offices are open at no charge.
Online Video Consultation Appointments
We feel very strongly that patients interested in a consultation should take advantage of the video appointment. The main reason for this is that most types of female hair loss are progressive, which means the longer it is left untreated the worse it will get. While patients interested in Optimal Platelet Concentration™ Therapy or Platelet Rich Plasma (PRP) Therapy, will not be able to start those treatments until we can see them in the office, with a video consultation, our expert staff will be able to recommend treatments that you can start while at home. For some patients, these at-home treatments are all we would ever recommend for them. For others, these will be great treatments to start while you wait to start your Optimal Platelet Concentration™ Therapy or Platelet Rich Plasma (PRP) Therapy. Lastly, when we re-open and are seeing patients in office again, our schedule is going to be extremely full and we will need to prioritize patients that we had to reschedule and that are currently in their treatment series, as those are time sensitive treatments. Having a video consultation ensures that you are seen as soon as possible and can begin some sort of treatment as soon as possible.
Online Video Follow-Up Appointments
Like with the consultations, we feel strongly that patients that need a follow-up appointment should take advantage of the online video appointments. The biggest reason for this is to ensure proper continuation of care. While there are many patients that come in for a follow-up and things are progressing as we expected, we often have patients that have had some sort of change in their life, like a new medication, that could be affecting their hair and we can help guide them through the impacts on their hair and ensure the current treatment plan is still the best option for them.
Whether you are interested in an online video appointment or not, please know that the staff at Medi Tresse is here for you during these uncertain times. Our phones are still being answered Monday through Friday and we are available to talk through any hair loss concerns that you may have.
Posted by Your Medi Tresse Team